Configuration Management is a balance of building the system around the utility and delivering internal process improvements to maximize system effectiveness and long-term sustainability. To deliver the best possible configuration, one must have a complete understanding of industry best practices along with the processes / value drivers of the utility.
Pairing WCG’s experience with implementation projects and our hands-on work approach, we are able to quickly learn the utility’s needs and translate technical system processes, data tables, interfaces, and preferences codes into meaningful configuration options and solutions.
From the start, WCG consultants will attend all Discovery sessions to provide feedback, direction, and continued oversight of the selected vendor’s resources. Our consultants will continue acting as liaisons between the vendor resources and the client project team to ensure that there is always a complete understanding of process requirements and system capabilities.